The Mentoring and Professionalism in Training (MAP-IT) program at Northwell Health is designed to bring together an interprofessional healthcare team to address the importance of highlighting humanism as a core skill for healthcare professionals, especially in their teaching and mentoring roles with all levels of students, trainees and early-career colleagues. Led by interprofessional facilitators, participants meet in small groups once a month for 90 minutes; this time is a unique opportunity for clinicians who work in very busy time-driven environments to informally come together to share stories about seminal experiences and enhance their humanistic skills. The goal of MAP-IT is to give clinicians, business leaders and researchers a greater ability to self-monitor during patient and colleague encounters and to apply the positive aspects of one situation to a more challenging situation.

The Stress Trauma and Resilience (STAR) Program at the Ohio State University Wexner Medical Center began in the psychiatry department in an effort to understand the impact of toxic stress on the lives of patients seeking treatment for mental health issues. The STAR Program has now developed and trained Brief Emotional Support Teams (BEST) to assist healthcare professionals in mitigating the impact of negative outcomes and the associated emotions of shame, guilt, hurt, and loss that lead to burnout and compassion fatigue, and has also introduced a Behavioral Emergency Response Team (BERT) to provide 24/7 competent, trauma-informed care to patients requiring behavioral health support throughout the medical center. The BEST and BERT programs are shaping the foundation of how safe and competent trauma informed care and mental healthcare can be delivered in multi- specialty hospital organizations.

The Palliative Care Team at Yale New Haven Health’s Bridgeport Hospital has developed a unique collaboration with the Connecticut Burn Center to provide the best possible patient care for patients with burn injuries.

Since its beginning in 2011, the Palliative Care Team has grown substantially to focus on the reduction of suffering for patients, families and staff, and became increasingly involved with patients of the Connecticut Burn Center. As a result of the clinical collaboration, the time from patient admission to a consultation order decreased from an average of 26 days to an average of only 4 days, indicating excellent trust and partnership along the entire continuum of care, even for patients expected to survive their burn injuries.