Learn about how one of the country’s leading children’s hospitals has prioritized compassionate, collaborative care to enhance the experience of care for patients and families by enriching the experience of care for staff. The journey includes the initial program developed by doctors, for doctors, to optimize connections with patients and families, which then evolved into an institution-wide effort to promote and support a culture of compassion for patients, families and staff. Through a process called facilitated self-discovery, Dr. Baden and his team have worked to promote presence and empathy in all interactions, with a belief that this increases fulfillment and resiliency and thereby mitigates burnout. The process requires genuine commitment from hospital leadership that integrates well with their existing commitments to family-centered care, continuous improvement (Lean), safety (high-reliability) and staff well-being.

In this presentation, Dr. Baden teaches participants how to recognize the value of focusing on staff satisfaction and well-being to promote a culture of compassion in their organization and how to understand the importance of engaging staff through facilitated self-discovery to develop effective and sustainable strategies and solutions.