The Schwartz Center for Compassionate Healthcare is a national non-profit organization whose mission is to put compassion at the heart of healthcare. Through our programs, education and advocacy, we reach more than 300,000 caregivers around the world annually. We are currently accepting applications for the following positions:
Job Title: Member Experience Manager
Organization: The Schwartz Center for Compassionate Healthcare
Location: 100 Cambridge Street, Boston, MA
Hours: 40 hours per week, Weekdays
Reports to: Director of Member Operations
The Schwartz Center for Compassionate Healthcare is a national nonprofit leading the movement to put compassion at the heart of healthcare. Research shows that when caregivers are compassionate, patients do better and are more satisfied. Caregivers find greater meaning in their work, experiencing less stress and burnout. Hundreds of healthcare organizations in the U.S., Canada, Australia and New Zealand are Schwartz Center members, in addition to 200 sites in the U.K. and Ireland that conduct our Schwartz Rounds program. Together, we are helping hundreds of thousands healthcare professionals provide compassionate care to millions of patients. Our operational budget is funded 59% by philanthropy, with funds coming from individual, corporate and foundation donors. Our membership revenue represents 41% of our operating budget.
You love customer service. You have experience planning and moving projects forward rather than just reacting. You see opportunities for improving how we reach, recruit and retain new members. You’re resourceful and are constantly learning and thinking innovatively. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of a nonprofit organization that is creating a better healthcare world.
ABOUT THE WORK:
The Member Experience Manager is responsible for supporting the member relationship throughout the membership life cycle. Responsibilities include managing the membership life cycle; supporting the Schwartz Rounds program; and oversight of invoicing process. This position works closely with the entire Membership Team and reports to the Director of Member Operations.
Member Experience Services
Programs and Research
WE’RE A GOOD FIT IF YOU HAVE:
For a deeper look at our vision and team, read more here.
In order to be considered for the Member Experience Coordinator role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number # 3119308
5) Follow the online instructions from there