Effective and Compassionate Communication for Informed, Shared Decision-Making

Presented by:
  • Calvin Chou
  • Nan Cochran

Everyone talks about shared decision-making, but most clinicians have not been trained in the specific communication skills required. To provide true patient-centered care, providers must probe to understand the patient’s unique circumstances, values, and preferences in order to help arrive at a therapeutic choice that fits his/her individual needs. This webinar reviews how to elicit patient preferences, how to communicate risks and benefits effectively, and how to recognize and help patients resolve decisional conflict.

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